FAQ

Check out our Frequently Asked Questions below.

If you still need help please contact Haley.

Learn

Learn all about my bows HERE

Learn all about me HERE

Shipping

Shipping for in-stock, ready to ship items, will ship within about 24 hours (Monday-Saturday)

Most items on the site are custom and made to order and will take time to process. View “processing time” for that time frame.

Most items are custom and made to order. Once your order is placed, your items will be crafted  in the order in which it was received.

As of 11/2024 the processing time (time before shipping) is approximately one week. 

Rush Processing may be available. Contact me with questions.

I ship to:

  • USA
  • Canada
  • Europe
  • I may ship to other places, just contact me to enquire. 

Customer is responsible for any taxes or fees charged by your country. 

Indiana Customers are charged 7% Sales Tax.

Your order status will be updated several times until shipped. You can see the status by visiting your account.

Shipping to the US:

1st Class Mail starts at $4. This would be for items shipped in an envelope, such as elastic hair bands. 

USPS Ground Advantage  boxed rates start at $7. Most orders will fall into this $7 rate. 

Priority Mail starts at $11. This is the suggested method. Most orders will fall into this $11 rate. 

Express Mail starts at $33

 

Shipping outside of the US:

Starting at $18 for 1st Class, or $35 for Priority Mail.

These international prices are subject to change once your order has been reviewed. Any changes in price will be sent to you via email for approval.

While I do not offer free shipping, I do offer these coupons to use on every order: 

Orders of $100 or more will be able to use code “over100” to receive $10 off the order total!

Orders of $200 or more will be able to use code “over100” to receive $20 off the order total!

Orders of $300 or more will be able to use code “over100” to receive $30 off the order total!

Only one coupon can be used per order.

Returns

I strive to provide my customers with the highest quality bows, and tools to select the correct size bow for their furbaby.

If you are unhappy with your order for any reason, contact me and I will do my very best to resolve the issue. 

  • Bows will have a restocking fee of 25%
  • Request a return within 5 days of receipt of your order.
  • Order must be returned within 5 days of your return being authorized.
  • Items must be returned in unused condition, in original shipping box. Items that are not properly packed will not be accepted for return.

Once received in new condition, the refund or exchange will be issued at that time. 

General

Yes! You may request a call to place your order.

Please note, that the order will still be entered into the website by me (Haley). The payment processing will also be completed online unless you would like to mail a check. 

 

Quantity or wholesale pricing is not available.

This site has the most up to date offerings available. A printed catalog is not available.

All major credit cards are accepted thru Paypal.

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